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Move-Out Guide

Thank you for calling CDA home. Here's everything to make your departure smooth — and your deposit whole.

In this guide

Giving Your Move-Out Notice

Written notice, 4 weeks (28 days) in advance — whether you're ending a fixed term or on month-to-month.

Staying in the CDA family?

If you're leaving because of location or lifestyle, we have properties across Sydney and beyond — tell us what you're looking for before finalising your move-out and we'll try to find you a room. And if there's anything about your stay you'd like to share, good or bad, we'd love to hear it.

The agreement doesn't simply end on its end date

You must always give written notice. In most cases the notice period is 4 weeks (28 days); check your Occupancy Agreement, which always takes precedence.

Notice Date Calculator

Enter the day you plan to move out and the day you'll send your notice to CDA. We'll check whether that gives the required 28 days — and, if not, estimate the extra rent payable.

How to submit your notice

One submission is enough — don't submit both

The preferred method is the Move-Out Form; email is the alternative. Notices via WhatsApp, phone or in person are not accepted.

1
Preferred — Move-Out Form

Open the Move-Out Form ↗ — the fastest, most reliable way to submit your notice.

2
Alternative — email [email protected]

State a clear, specific move-out date. This becomes your official move-out date.

3
Wait for your confirmation

You'll receive a move-out confirmation with departure expectations and financial details closer to the date. Keep it — it's your official record.

What happens after you give notice

Day 0 — Notice sent
Your 28-day notice period begins from the date CDA receives your form or email.
Shortly after — Relocation option
Considering staying with CDA in another room or property? Our team will reach out to explore options.
Up to 25 days before move-out — Room viewings
Our sales team will conduct viewings of your room to find the next resident. You'll be notified in advance; please cooperate with scheduled times and keep the room accessible and reasonably tidy.
Final week
You'll receive your final rent calculation (invoice) and all departure expectations.
Move-out day
Deep-clean and vacate by 4:00 PM. Take photos and email them with your bank details to [email protected].
Days 1–3 — Room inspection
Our team completes a condition report and emails you a copy. Any proposed deductions come with a full breakdown before anything is withheld.
Within 14 days
Your security deposit is refunded (less any applicable deductions) to your nominated Australian bank account.
Christmas/New Year shutdown: 15 December – 14 January

No in-person move-out inspections take place during the shutdown — final inspections, deposit settlement and refunds may be delayed until after 14 January. We recommend not scheduling move-outs between these dates.

Ending Your Agreement Early

Two situations where fees apply — know which one applies to you.

Scenario 1 — Fixed term, leaving before the end date

Leaving before your agreement's end date incurs a mandatory break fee. You must also give the required written notice and keep paying rent during the notice period.

Occupancy Agreement — flat break fee

Breaking the fixed term incurs a break fee equivalent to 2 weeks of your occupancy fee, regardless of how much of the agreement has elapsed.

Residential Lease (studio or whole house) — the break fee follows the NSW sliding scale:

Portion of lease elapsedBreak fee
Less than 25%4 weeks' rent
25% – 50%3 weeks' rent
50% – 75%2 weeks' rent
75% or more1 week's rent

Break Fee Estimator

Estimate only — your final invoice and signed agreement always prevail. Rent for the notice period and any arrears are payable in addition.

Avoiding the break fee: finding a replacement

  • The replacement signs a minimum 3-month agreement with CDA
  • They are approved by CDA as a suitable occupant
  • They are not a current or former CDA resident

Even with a replacement: you must still give 4 weeks' written notice, submit the replacement's details for approval before departing, and keep paying the occupancy fee until they move in.

Scenario 2 — Leaving without giving the required notice

Rent stays payable for the full notice period

Whether fixed-term or month-to-month, leaving without proper written notice means you owe rent for the full notice period — or until a new resident moves in, whichever comes first. Vacating early doesn't release you.

Breaking the term AND skipping notice?

Both amounts are charged: the break fee plus rent for the unexpired portion of the notice period (or until a new occupant moves in, whichever is earlier). Any arrears are always payable in addition.

Your Last Day & Rent

Checkout is 4:00 PM. Rent is charged up to and including your move-out date.

Staying past 4:00 PM needs pre-approval + extra charge

Contact CDA in advance to check availability — the room may already be allocated to a new resident. If approved, each additional day is charged at your daily rent rate.

Daily Rate Calculator

On move-out day — step by step

1
Complete the deep clean

See the Deep Clean Checklist tab. Allow enough time — ideally the full day before.

2
Take detailed photos

Every corner, surfaces, bathroom, kitchenette. This protects you in any dispute.

3
Return your keys

Occupancy Agreement: leave the keys on the bedside table, bedroom door closed but unlocked. Residential Lease: return the keys to CDA's mailbox — you'll receive the instructions by email, and you must send photo evidence of the key return.

4
Email photos + bank details

Send your move-out photos and Australian bank account details to [email protected] so your deposit can be processed.

Deep Cleaning Checklist

A deep clean, not a quick tidy — every item is inspected. Missing the standard means a $150 cleaning fee from your deposit. Progress saves on this device.

What "deep clean" means at CDA

Common charge reasons: dusty wardrobe tops, under-bed not vacuumed, stained mattresses, surfaces only superficially wiped. Every surface — top, bottom, inside, outside and underneath — must be clean.

What you'll need

Antibacterial spray · glass cleaner · toilet cleaner · floor cleaner · vacuum · mop & bucket · paper towels · disinfectant wipes · sugar soap (wall marks) · gloves

0 of 0 done
Bedroom — every surface, top to bottom
  • Empty ALL rubbish — every drawer, corner and under the bed
  • Vacuum and mop the floor — including under the bed and furniture
  • Wipe the TOP of the wardrobe — inspected and must be dust-free
  • Wipe inside AND outside all wardrobe doors, shelves and rails
  • Wipe the desk surface, drawers (inside and out) and legs
  • Wipe the chair seat, backrest and legs
  • Wipe the bed frame — headboard, side rails, footboard
  • Clean underneath the bed — vacuum or mop the full area
  • Wipe the bedside table — surface, drawer, legs
  • Clean window glass inside — no smears or fingerprints
  • Wipe window sill and frame — remove dust and cobwebs
  • Wipe all skirting boards
  • Clean mirrors with glass cleaner — streak-free
  • Replace burnt-out light bulbs
  • Clean walls — sugar soap on stains, marks or scuffs
Mattress standards — a frequent source of charges

The mattress was delivered clean and must be returned that way. Remove the protector and inspect surface, sides and seams. Staining = $300 cleaning fee or $300 replacement. A CDA-provided protector must be returned freshly laundered or replaced ($85).

Mattress & linen
  • Remove your sheets, pillows and personal mattress protector
  • CDA protector: leave freshly laundered — or replace it
  • Inspect the mattress for stains or damage — report anything pre-existing
  • Remove all your coat hangers
  • Remove every personal item — nothing left behind
  • Return moved furniture to its original position
Common areas
  • Remove all your food from fridge, freezer and cupboards
  • Remove toiletries and personal items from the bathroom
  • Clear personal items from the living room and shared spaces
Ensuite (if applicable)
  • Scrub inside/outside the toilet bowl and under the rim
  • Wipe toilet seat, lid, cistern and base
  • Scrub the sink — remove scum, toothpaste and hair
  • Clean tap and drain area
  • Clean the mirror — streak-free
  • Scrub the shower floor — soap scum and mould gone
  • Clean the shower screen — no water marks or residue
  • Wipe shower walls and grout lines
Kitchenette (if applicable)
  • Empty fridge and freezer — wipe all internal surfaces
  • Empty pantry — wipe shelves inside and out
  • Scrub the sink — no food particles or residue in the drain
  • Clean bench tops and tiled walls — no oil, grease, dust or hair
  • Clean the electric cooktop — no grease or burnt residue
  • Clean microwave inside and out
  • Clean the kettle inside and out
Final steps on move-out day
  • Fix any damage you caused — or report it via the Maintenance Form before inspection
  • Return keys: Occupancy Agreement → bedside table · Residential Lease → CDA's mailbox (instructions by email; send photo evidence)
  • Close the bedroom door and leave it unlocked (Occupancy Agreement)
  • Take detailed photos: floor, walls, wardrobe top, bathroom, under bed
  • Email photos + your Australian bank details to [email protected]
Don't leave items behind, don't take CDA items

Belongings left behind incur a removal fee of $150–$300. Taking items that were in the room at move-in is a chargeable offence.

Security Deposit Return

Refunded within 14 days of your move-out — here's how to get all of it back.

Move-out day
Keys left, room clean, photos and bank details sent.
Days 1–3
Room inspection & condition report — you receive a copy, and any proposed deductions come with a full breakdown.
Within 14 days (maximum)
Deposit refunded to your Australian bank account.

What can be deducted

  • Cleaning if the room isn't left in acceptable condition ($150)
  • Repairs for damage you caused (beyond fair wear and tear)
  • Unpaid rent or outstanding charges
  • Replacing locks or security devices altered without consent ($150)
  • Removal fee for belongings left behind ($150–$300)
  • Break fee if you departed before your agreement end date
Charges are cost recovery, not penalties

Standard charges reflect what CDA actually pays suppliers and contractors. You may request the supporting invoice or receipt for any charge after departure.

How to protect your full deposit

Give proper notice on time

4 weeks' written notice avoids extra rent liability.

Clean thoroughly

Follow the full checklist and avoid the $150 fee.

Fix damage you caused

Repair minor damage before your inspection.

Return all keys

Lost key = $70; call-outs and lock changes cost more.

Take photos on the day

Photographic evidence protects you in any dispute.

Pay rent through your move-out date

The deposit can never be your last rent payment.

Follow-ups & disputes

No refund within 14 days? Email [email protected] for a status update. Disagree with a deduction? Try to resolve it directly with CDA first; if unresolved, either party may apply to the NSW Civil and Administrative Tribunal (NCAT).

Charge Schedule

Standard cost-recovery charges if items aren't left clean or undamaged. Supporting invoices available on request. Fair wear and tear is never charged.

Cleaning & general

ItemCost (AUD)
Room not cleaned to standard$150
Carpet cleaning$120
Sofa cleaning$150
Fridge space cleaning$100
Dirty curtains / blinds$120
Room deodorisation$200 – $600
Bed bug treatment$400
Personal items left behind$150
Disposal of belongings (Bingo or council)From $300
Lost room key$70
Lockout — staff call-out (9am–5pm)$150
Lockout — locksmith call-outFrom $200
Change lock$150
Late rent fee (per week)$25

Furniture & fixture replacement

ItemCost (AUD)
Mattress protector$85
Mattress$300
Slats$100
Bed frame$300
Side table$120
Wardrobe$350
Desk$200
Chair$120
Lamp$120
Mirror$120
Decorations (per item)$80
Couch$450
Television$600

Building damage

ItemCost (AUD)
Door (hole in door)$400
Floor damageQuotation required
Wall hook removal (per unit)$40
Broken glassQuotation required
Hole in gyprock$200
Repaint wallQuotation required
Wall damageQuotation required
All done?
Back to the resident hub